Contact Us
WITCHERY CUSTOMER SERVICE CONTACT DETAILS
Email: customerservice@witchery.com.au
Phone: 1800 033 465
Hours: 9am - 5pm Monday to Friday
At Witchery we continually strive to evaluate our customer needs. As part of this process we welcome any feedback or enquiries that you may have. Please review our FAQ’s listed below, and if you still require assistance please feel free to email or phone us by clicking on the email link above or calling our customer service enquiry number. Please note that during Sale periods we experience high volumes of emails and calls, and will endeavour to respond to you as quickly as possible.
To assist us in handling your query appropriately, please include your Loyalty Card Number, your online order number (where applicable) and contact details in all correspondence.
Frequently Asked Questions (FAQs)
My Reward hasn’t loaded onto my profile, why?
Where is my Online order?
I am having difficulty placing an Online order.
Can you help me locate a product in store, is it still available?
How can I arrange to return a product I have purchased?
My Reward hasn’t loaded onto my profile, why?
Witchery Rewards can take up to 48 hours to appear on your profile. If this time has passed and your reward is still not visible on your profile, please return to your nearest store with your Witchery Loyalty card and proof of purchase and one of our our staff members will be able to assist you.
Where is my Online order?
Once you have confirmed your online order you will receive regular updates on its progress via the email address you provided when you submitted your order. When your order has been dispatched, we will send you an Australia Post tracking number. To track your order, visit Auspost. Please email our Customer Service team with your full contact details and order number if you have not received any order confirmation and the team will track your item for you.
I am having difficulty placing an Online order.
Please visit our help page for a detailed guide on how to purchase online. Please email our Customer Service team with your full details, if you require further assistance.
Can you help me locate a product in store, is it still available?
All stores have the ability to locate products nationwide, for your nearest store visit our store locator. Please ensure you have the style number and size and they will be able to locate the product for you. Alternatively, please email our Customer Service team with the Style number, size and preferred state and a member of the team will reply with your options.
How can I arrange to return a product I have purchased?
Witchery strives to ensure you are satisfied. We want you to love what you've ordered. If you have any concerns about your order, your local store is best placed to serve you. Otherwise, please visit our returns section for instructions on how to return items to our warehouse for assessment and refund if applicable. If you purchased the products in store, the return must be processed in store. Please return to store with your proof of purchase within 14 days and the staff will be able to assist you further.
Can’t find your answer, contact our customer service team.
To assist us in handling your query appropriately, please include your Loyalty Card Number, your online order number (where applicable) and contact details in all correspondence.
For all Customer Enquiries
Email: customerservice@witchery.com.au
Phone: 1800 033 465
For Public Relations or Marketing Enquiries
Email: marketing@witchery.com.au
For Career Enquiries
Email: recruitment@witchery.com.au
