Member FAQs
For any card activation issues, please email your card number, contact details and a description of your issue to members@witchery.com.au. Please do not call your local Witchery store.
How to Get a Witchery Card
How do I get a Witchery card?
Collect and activate a card from any Witchery store.
What if I have lost my card?
Firstly you should cancel your card by logging into your member profile and following the 'lost card' instructions. You can then pickup a new member card from your local Witchery store and connect it to your member profile online, again by signing in and following the 'replace card' instructions.
Activating My Card
How do I activate my Witchery Card?
You can collect and activate your Witchery Card in any store.
I don't have or want to give out my email address
When you earn rewards we need to be able to let you know - email is the quickest way for us to do this. Anyone can get a free email address at www.gmail.com, www.yahoo.com or www.live.com. A valid and unique email address is a requirement of our loyalty program. You can still find out about Witchery sales and offers by visiting our website, following us on Twitter or becoming a Witchery fan on Facebook.
I share my email account with someone else
In order to make sure each individual member gets rewarded fairly it is important that an email address is only ever attached to one card and member profile at a time. A valid and unique email address is a requirement of our loyalty program. We suggest that you get an extra free email address at www.gmail.com, www.yahoo.com or www.live.com.
I don't have or do not want to give out my mobile phone number
If we can't reach you on your email address we may need to contact you via SMS or call you directly to administer your membership. A valid mobile number is a requirement of our loyalty program. You can still find out about Witchery sales and offers by visiting our website, following us on Twitter or becoming a Witchery fan on Facebook.
How do I let Witchery know when my details have changed?
Simply go to members.witchery.com.au and login to your profile. You can make any changes to your details by following the instructions on your member profile page.
How do I replace my old card with a new card (If lost, stolen or otherwise)?
Simply log in using your existing membership details (email and password). Once logged in, there is an option to Replace Card at the bottom of the page. Select this option and follow the prompts.
Purchasing With My Witchery Card
How do I make purchases with my Witchery Card in store?
Simply present your card at any Witchery store (excluding all Australian and New Zealand concession stores; David Jones, Ballantynes and Smith & Caughey's) when making your purchase and they will scan your card when making a purchase.
Can I use my Witchery Rewards at any Witchery concession stores?
No, Witchery Reward can be redeemed at any Witchery concept stores in Australia, New Zealand and Singapore but cannot be redeemed in Witchery concession stores. Rewards can, however, be earned when shopping at any Witchery concept and concession store.
Can I use my Witchery Card to buy from your online store?
Yes, simply login with your email address and password at the top of the website or when completing your purchase at the online checkout. Your contact details and any available reward credits will be available to you to finalise the transaction. NOTE: reward credits will only be used when you transaction is processed, and not when your order is lodged. If you use any reward credits at another witchery store before your online order is processed then those credits will no longer be available and a Witchery staff member will contact you to make alternative payment arrangements.
How will I be notified of any rewards?
You will be notified by email when you receive a new reward, and when any unused rewards are about to expire. So keep an eye on your inbox and check into your member profile page regularly.
If I return an item will it be taken from my purchase history?
Yes, once an item is returned it is removed from your purchase history and will also not be included in qualifying you for rewards. Rewards are only issued after the normal return period to take this into account.
Can I earn more rewards when I have used rewards as part of my transaction?
Rewards cannot be earned using other rewards as part of the transaction. E.g. If a member transacts using $120 in cash and $35 in rewards, they are not entitled to the $15 reward for members who spend over $150 (despite the transaction adding up to over $150), the member must spend $150 in total excluding any rewards.
Gift Vouchers
Does purchasing a gift voucher count towards receiving any rewards?
No, the purchase of a gift voucher does not qualify for earning any rewards.
When I purchase something using a gift voucher does this count towards receiving any rewards?
Yes, the purchase made using the gift voucher will earn rewards if the purchase meets the requirements to earn a reward.
Silver members
How do I become a Silver member?
From February 8th 2012 , any member who spends $1000 or more within a 12 month period will qualify to become a Silver member. From the date you qualify as a Silver member, you will receive Silver member benefits for one year. To maintain your Silver Status, you must continue to spend $1000 per annum from the date you became a Silver member. You will be notified via email (via the email address provided on sign up to member program) when you have successfully been made a Silver member. NB: Silver member rewards and benefits can be earned in 2012 and may be subject to change.
What is the difference between a Silver Member and Loyalty Member?
All members receive the following benefits:
- Receive a $100 reward when you spend $500
- Receive a $35 reward when you spend $250
- Receive a $15 reward when you spend $150
- Receive a $20 Birthday reward
- Free shipping when you spend $200 online
Silver members will receive all of the above in addition to:
- $100 reward every time you spend $1000 within one year, including on entry to Silver status
- Free Shipping online - always
- 10 day expiry extension on all rewards
- Exclusive Silver member events and previews
How will I know I am a Silver member?
You will be emailed your new status as soon as you have met the requirement of spending $1000 within a 12 month period. Additionally, you will be able to go into store and ask a staff member to look into the member system to review your profile or simply log in to your member profile online to view your status.
How does the Silver status work?
Silver members must spend a minimum total of $1000 within a 12 month period from the 8th February 2012. Cumulative spend is calculated on a daily basis, with your first purchase amount being the start of your rolling total. If you reach $1000 within a rolling 12 month period, you will become a Silver member. All terms and conditions held under Witchery members online at www.witchery.com.au/terms-conditions also govern Silver members.
What happens to my status if I return an item?
In the event the member's spend total drops below the $1000 due to returns within the 12 month period, Witchery reserves the right to revoke the Silver status due to breach of Silver member terms and conditions. If any member terms and conditions are also breached, Witchery reserves the right to revoke any membership. Witchery reserves the right to refuse or terminate membership of the Silver status without prior notice or reason and in its absolute discretion.
How do I track my Silver status?
Login to your member profile to view your current Silver status. You will be able to view your cumulative spend and how far away you are from earning Silver status. You can also ask a staff member in store to check your profile and find out your status. Remember to always show your loyalty card when making a purchase to ensure transactions are recorded against your profile.
