Time & Costs

Standard Delivery Times

Australia & New Zealand	International
3 – 5 business days	5 – 10 business days

Same Day Delivery Times Mon–Fri, Selected Australian Postcodes

Order Time	Estimated Delivery Time
Before 12pm Midday (local time)	By 5pm (local time)
After 12pm Midday (local time)	By 5pm next business day (local time)

You will be notified via email once your order has been dispatched, and this email will include all tracking details relating to your order. Changes to your order's delivery status will be indicated via your tracking number on the courier website. All orders are delivered with Authority To Leave. Orders with Same Day delivery cannot be sent to PO Box addresses.

If your address is unattended at the time of delivery

Standard Delivery Orders are delivered with Authority to Leave (ATL), meaning your parcel may be left in a safe place without needing a signature. In some areas, our delivery partner may require a signature at their discretion.

Same Day Delivery Authority To Leave is a requirement for Same Day delivery, however if it is determined that it is not safe to leave the goods or delivery is unable to be effected for any other reason, your parcel will be returned to us and Customer Service will contact you regarding your order.

While we endeavour to deliver goods to your nominated address within the time frames indicated, we cannot guarantee delivery times particularly during busy promotional and sale periods where some order dispatches may be delayed due to the additional volume. Dispatch of orders may also be delayed where payment or address information requires verification or correction prior to dispatch.

If there is an issue fulfilling your Same Day delivery order, you will be contacted via phone. If we are unable to reach you to resolve your order, we reserve the right to convert your order to Standard delivery with Authority To Leave. In this case, the Same Day delivery freight charge will be refunded to you.

Costs

	Non-Members	Members & Bronze	Gold & Silver
Standard Delivery over $100	$9.95	FREE*	FREE*
Standard Delivery Under $100	$9.95	$9.95	FREE*
Same Day Delivery Select AU Postcodes	$14.95	$14.95	$14.95

For international orders placed through eShopWorld, Gold & Silver tier free shipping will not apply. To utilise your free shipping benefit, select your delivery country as "other" through the drop down menu in the website header or when prompted upon arrival to our website. This will not take you through the eShopWorld checkout, allowing freight incentives to apply. See the below section “International Deliveries” for more information about eShopWorld.

In the event that postage costs are applied in error when checking out online, please do not hesitate to contact our customer service team, who will happily look into this for you.

Tracking Your Order

For the most up to date information on the status of your order, you can log into your Account, and go to ‘My Orders’ to view live status updates. When your online purchase is complete you will receive an email containing your order confirmation and delivery details. This email will also include a link which will allow you to track the status of your delivery at anytime. If you have not yet received an email notification, please be assured our online team are most likely still working hard to get your order to you.

Please Note Tracking information may not be available online for 24 hours after placing your order.

AU Standard Delivery visit StarTrack and enter your consignment number.

AU Same Day Delivery visit My StarTrack Courier and enter your consignment number.

NZ Delivery visit NZ Courier Post and enter your consignment number.

International Delivery for all other international deliveries, please visit DHL and enter your consignment number.

Lost or Damaged Goods

If your order is lost or damaged in transit, please call toll free 1 800 033 465 (AU), 0800 300 034 (NZ), or +61 3 9267 1681 (outside of Australia), so that we may assist you. Our customer service is available Monday to Friday 9am – 5pm (AEST).

Store to Door

Can’t find your size or colour in store? We’ll find it & deliver directly to you. It’s just one of our delivery services that lets you order on the spot. Never miss out on a must-have again. Best of all, delivery is free*! Ask one of our staff members in store for more details. Available in all Australian and New Zealand stand-alone stores only.

Please Note Delivery fee applies for orders of sale & promotional items under $100. Please see Terms & Conditions for more details.

Click & Collect

Our free Click & Collect service is available at most stand-alone Witchery stores near you. Simply pick and pay for your product via the website and we’ll send you an email as soon as it’s ready.

In the unlikely event that we can’t complete your Click & Collect order, you’ll receive an email notifying you of the unavailable item/s and we’ll send a refund to your original payment method. If you have not collected your order after 14 days, we'll need to void your items and issue you with a refund.

Why are there two different time-frames for Click & Collect?

Items that are available for Click & Collect within 8 business hours are already in-stock in-store. Items that are available within 3-8 business days* are sent from our warehouse to your preferred store, free-of-charge, for you to then book for collection at your convenience.

Select a Click & Collect store location during the checkout to be notified of your specific order timeframe.

Click and collect

Please Note this service may not be available or may experience slight delays during high promotional events, and is only available from our Australian and New Zealand sites.

Pre-Order

On occasion, we offer pre-order items. This allows customers to secure an online purchase while stock is on its way.

Please read the product description carefully to ensure you’re happy to wait for the expected arrival date. Here you will also find the estimated arrival date of the pre-order. This date is an expected delivery date only, and may vary due to elements out of Witchery’s control. Witchery will ship pre-order items as a priority once stock has arrived to our warehouse.

You will be charged at time of placing a pre-order. Pre-orders cannot be exchanged before delivery. If you would like to cancel your order, please call us on 1800 033 465.

Same day delivery and Click & Collect are not available on pre-order items.

If your order includes both a pre-order item and other items, this order will be split and delivered separately under different tracking numbers. No additional shipping charges will be applied to split orders.

You will receive an order confirmation email once the order is placed, and a follow up confirmation email when your items are shipped.

Customers are responsible for keeping their shipping & contact information up-to-date to ensure shipment of pre-orders are delivered to the correct address. Please call us on 1800 033 465 to update your details.

For further information regarding your already purchased pre-order, please log into your Account, and go to ‘My Orders’ to view live status updates.

Split Orders

If you have an order with multiple items, these items may only be available for dispatch from separate locations. In this instance, your order will be split into multiple orders, and will be delivered separately under different tracking numbers. Each time your order is split, you will receive an email notification with the new order details.

No additional shipping charges will be applied to split orders.

For further information regarding your split order, please log into your Account, and go to ‘My Orders’ to view live status updates.

Please Note Orders with Same Day delivery will not be split.

International Deliveries

If you would like to deliver your parcel to a country outside Australia please visit our New Zealand or International websites.

When you first visit witchery.com, you will be asked to confirm your preferred delivery country. If at any time you wish to change this settings, you can choose from the dropdown within the top header of the site (NOTE: this will clear your shopping bag).

To shop, add items to your shopping bag, and click ‘Proceed to Checkout’ to check out.

We currently ship to the following countries:

Austria
Belgium
Bulgaria
Canada
China*
Croatia*
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hong Kong
Hungary
India*
Indonesia
Ireland
Italy
Japan*
Latvia
Lithuania
Luxembourg
Malaysia
Malta
Netherlands
Philippines*
Poland
Portugal
Romania
Singapore
Slovakia
Slovenia
South Korea*
Spain
Sweden
Switzerland*
Taiwan
Thailand
United Arab Emirates*
United Kingdom
United States
Vietnam

*Only available via eShopWorld

To utilise your Witchery member benefits such as rewards or free shipping, select your delivery country as "other" through the drop-down menu in the header of the website or when prompted upon arrival to our website and this will not take you through the eShopWorld checkout.

Please note by not going through eShopWorld, you will not experience the streamlined international checkout benefit.

You will not have any import tax or duty charges applied at checkout or included in the final transaction total. Any duties or taxes incurred upon delivery will be the responsibility of the delivery recipient prior to delivery. All transactions processed via the eShopWorld checkout will have the applicable duties & taxes due on arrival included in the final amount calculated at checkout.

Shipping & Delivery