Help

    Frequently Asked Questions

    My Reward hasn't loaded onto my profile, why?

    Witchery Rewards can take up to 48 hours to appear on your profile. If this time has passed and your reward is still not visible on your profile, please contact us.

    Alternatively visit your nearest store with your Witchery Loyalty card and proof of purchase and one of our staff members will be happy to assist you.

    Where is my online order?

    Once you have confirmed your online order you will receive regular email updates on its progress via the email address you provided when you submitted your order.

    You will also receive a dispatch email with a consignment number. To track your order simply visit: http://www.startrackexpress.com.au/ and enter your consignment number.

    For deliveries outside of Australia, we will send you an Australia Post tracking number once your order has been dispatched. To track your order go to: http://auspost.com.au/track/

    I am having difficulty placing an online order.

    If you require assistance in placing an online order, please contact us and our customer service team will be happy to help.

    Can you help me locate a product in store, is it still available?

    Yes, please contact us with the style number, size and preferred state and our customer service team will be happy to help. Alternatively, you can visit your nearest store and they will be able to locate the product for you.

    How can I arrange to return a product I have purchased?

    Please visit our Returns & Exchange page which provides you with details on how to return to store or via post.

    How do I track my online order?

    If your order is being delivered within Australia, it is sent via StarTrack couriers. The deliveries are registered and will require a signature. Your dispatch email will have your consignment number within. To track your order go to: http://www.startrackexpress.com.au/ and enter your consignment number.

    For deliveries outside of Australia, we will send you an Australia Post tracking number once your order has been dispatched. To track your order go to: http://auspost.com.au/track/

    How do I select the right size?

    Please visit our size guide shown on each product page to find full information on our sizes. You can also call or visit your nearest store and our team will be happy to advise you.

    How do I find garment care information?

    For all of our online product, garment care is listed under the item description on each product page. All garments are also fitted with care labels to ensure they keep their original quality. For garments that specify dry clean only, including embellished pieces and delicate fabrics, we recommend the use of a specialty dry cleaner.

    Can I order other gift vouchers online?

    We currently offer do not sell gift vouchers online. If you would like to order one, please call your nearest store.

    Is GST included in my order?

    GST is included on all prices on our Australian website.

    Is your website secure?

    Any personal information that you submit will be protected by our secure server. We might, on occasions, use this information to notify you of any important changes to our site or any special promotions that may be of interest to you. Under no circumstances, however, will Witchery sell or trade your personal information to any third party organisations or individuals. We may, however, disclose your personal information to third party suppliers who assist in the delivery of services you have agreed to accept from Witchery, or if we are requested to do so by a law enforcement agency in relation to a suspected breach of any law.

    By using the witchery.com.au site, you are consenting to the collection of information by Witchery.

    Please click here to find out more about our privacy policy.

    How do you protect my credit card details?

    We take website and credit card security extremely seriously and always endeavour to provide a secure, safe platform from which to conduct online transactions. Witchery uses the industry standard Secure Sockets Layer (SSL) protocol, which encrypts information as it is transmitted over the internet. This encryption scrambles details such as credit card numbers, billing details and delivery addresses so that other computers are unable to decipher the information, ensuring privacy and security.

    To ensure you are accessing a secure server, look for the unbroken key or closed lock symbol located either at the bottom left or top right of your browser window. If it appears, then SSL is active. You can double-check by looking at the URL. If SSL is active, then the first characters of the URL will read 'https' rather than just 'http.' It is important for you to protect against unauthorised access to your password and your computer. Our websites use cookies, enabling us to improve the content, reliability and functionality of our websites, evaluate the effectiveness of advertising and track usage patterns. Accepting a cookie will not give us access to any data on your computer other than the data stored in the cookie. You may experience a loss of functionality as a result of configuring your web browser not to accept cookies.

    What are Cookies and are they used on your website?

    Cookies are very small files that are sent to your computer or other mobile device, which we can access when you visit our site in future.

    There are four different types of cookies that can be stored on your computer:

    1. Functionality cookies

    These cookies enable you to browse the website and use our features such as shopping bag and saved items.

    2. Analytics cookies

    We use these cookies to measure and analyse how our customers use the website. This allows us to improve our website and your online shopping experience.

    3. Customer preference cookies

    When shopping online, the website will remember preferences you make (for example your log in details, language or currency settings). This makes your browsing experience simpler and more personalised.

    4. Targeting cookies

    These cookies are used to deliver advertisements relevant to you. These cookies limit the number of times you see an advert as well as helping our team to measure how affective past marketing campaigns have been. By using our website you agree that we can place these cookies on your device and access them when you visit the site in the future.

    Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site. If you wish to delete any cookies that are on your computer or mobile device, please refer to the help area on your chosen browser for instructions on how to locate the directory that stores cookies.