Website Terms & Conditions
General
Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). By using the Services, you are agreeing to all of the Terms of Service, which may be updated by us from time to time without notice. You should check this page regularly to take notice of any changes we may have made to the Terms of Service. Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website without notice.
Privacy Policy
These Terms of Service incorporate our privacy policy, which sets out how we will use your information, can be found at our Privacy Policy page. By using this website, you consent to the processing of information as described therein and warrant that all data provided by you is accurate.
Prohibitions
You must not misuse this website. You will not: submit, display or transmit data containing unlawful, defamatory, offensive, libellous, harassing, abusive, fraudulent, pornographic or obscene content or material; access or use the website or any feature in any manner or for any purpose that infringes, misappropriates or otherwise violates any Intellectual Property Right or other right of any third party, or that violates any applicable Law; commit or encourage a criminal offence, or infringe any other person’s proprietary rights; transmit, distribute or post any virus, trojan, worm, logic bomb or other material that is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene, or send unsolicited advertising or promotional material (spam); hack into any aspect of the website, gain unauthorised access to or corrupt data on it, or attempt to affect the performance or functionality of any computer facilities of or accessed through it (including by denial-of-service attack); or cause annoyance to, or interfere with, other users’ use of the website. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this website or to your downloading of any material posted on it, or on any website linked to it.
Intellectual Property, Software and Content
The intellectual property rights in all software and content, including the Witchery brands and all other trade marks, trade names and logos made available to you on or through this website remain the property of Witchery Fashions Pty Ltd and its related bodies corporate (as defined in the Corporations Act 2001 (Cth)) (“Witchery”) or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by Witchery and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, duplicate, copy, sell, distribute or otherwise reproduce or exploit, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.
Terms of Sale
By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.
Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible. Please refer to our Delivery or Returns & Exchange pages for further information.
In order to contract with Witchery you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. Witchery retains the right to refuse any request made by you.
- Our Contract
When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. Unless otherwise provided for in these terms and conditions, you may not cancel or amend your order (including the delivery address, changes to colour or size, or removing items) after your order has been placed. Please ensure all details provided are full and correct at the time of order placement. A contract between us for the purchase of the goods will not be formed until your payment has been approved by us and we have debited your credit or debit card. - Pricing & Availability
Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors (including processing errors) may occur. If we discover an error in the price or payment of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If the order is cancelled and you have already paid for the goods, you will receive a full refund.
Where applicable, prices are inclusive of GST. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.
The Service may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fill any orders that you may place based on information on the Service that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies. - Payment
Our website accepts payments using Visa, MasterCard, Amex, PayPal and AfterPay. We will place a pre-authorisation charge of $1 on your credit card for the first time it is entered on our website. Once your credit card has been validated, upon clicking “PLACE ORDER” we will debit your credit card immediately for the full order amount. Pre-authorisation charges will clear within 3 - 5 working days after placing your order (depending on your bank's practices). For stored payments in your Witchery account, no pre-authorisation charges will occur unless your stored payment is no longer valid. - Discount/Promo Codes
We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though this Website. The conditions of use relating to any discount code will be specified at the time of issue. - Gift Cards
Gift Cards may be physical Gift Cards, or E-Gift Cards that are sent in an email. Gift Cards are issued in specific currencies, so that cards issued in New Zealand dollars are redeemable in New Zealand stores and on the New Zealand website, whilst cards issued in Australian dollars are redeemable in Australian stores and on the Australian website. They are not redeemable for cash or travellers cheques. No change will be given for a purchase made with a Gift Card. The Gift Card expires three years from the date of issue (or date of purchase for E-Gift Cards). Gift Cards are partially redeemable and it is up to the cardholder to use the full value within the validity period. Any unused balance will not be refunded or credited when the card expires. When the cost of a purchase exceeds the available card balance, the card holder will be required to make up the difference with an alternate form of payment. Gift Cards should be treated like cash. Gift cards cannot be redeemed on Witchery merchandise in David Jones or Myer stores or on any online marketplaces including David Jones, The Iconic or Myer. Witchery disclaims all responsibility for lost or stolen cards. Gift Cards may not be purchased with Witchery Rewards, and their purchase will not earn (or count towards earning) Rewards.
Disclaimer of Liability
The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law Witchery and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect Witchery's liability for death or personal injury arising from its negligence, nor for fraudulent misrepresentation, or any other liability which cannot be excluded or limited under applicable law.
Linking to This Website
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you.
This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.
Links From This Website
If we link to other websites, we take no responsibility for the content of, and make no representations as to the accuracy of any third party websites we make link to from this Website.
Indemnity
You agree to indemnify, defend and hold harmless Witchery, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use of this Website or your breach of these Terms of Service.
Variation
Witchery shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.
Complaints
We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise: please let our customer service team know if you have any complaints or comments by contacting us via our Contact Us page.
Waiver
If you breach these conditions, failure by us to take action will not constitute a waiver of our rights and remedies arising from that breach and we reserve our entitlement to enforce our rights and remedies in relation to that breach or any other situation where you commit a breach of these Terms of Service. Any waiver of any provision of the Terms of Service will be effective only if it is in writing and executed by Witchery.
Governing Law and Jurisdiction
These Terms of Service are to be construed in accordance with the laws of Victoria, Australia and in the event of any dispute or claim associated with these Terms of Service, that dispute or claim shall be subject to the exclusive jurisdiction of Victoria, Australia.
Severability
Any provision in these Terms of Service which is invalid or unenforceable in any jurisdiction is to be read down for the purpose of that jurisdiction, if possible, so as to be valid and enforceable, and otherwise must be severed to the extent of the invalidity or unenforceability, without affecting the remaining provisions of these Terms of Service or affecting the validity or enforceability of that provision in any other jurisdiction.
Entire Agreement
The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and Witchery.
Store Terms & Conditions
- Unwashed, unworn or unused items in their original condition may be returned upon presentation of a receipt within 30 days of purchase for an exchange, credit note or refund for the receipted price. Please note that items marked as Final Sale cannot be returned for a refund, exchange, or credit note unless the item is deemed as faulty.
- Faulty or incorrectly described merchandise may be returned for an exchange, credit note or refund upon presentation of your receipt within a reasonable time frame. Please contact Customer Service if you have received an item that is faulty.
- For hygiene reasons, there are no returns or exchanges on the purchase of cosmetics, earrings or underwear unless exhibiting a genuine fault or incorrectly described.
- Bathers must be tried on wearing full briefs and returns will only be accepted in instances where the bathers are in original condition, unworn and the hygiene stickers and all tags are intact. All bathers will be assessed prior to any returns being processed.
- Gift Vouchers are valid for 3 years from date of issue and cannot be redeemed at department stores. Gift Vouchers must be treated as cash and cannot be replaced if lost. Gift Vouchers may only be used in the country of issue within a Witchery store.
- Exchanges and Returns of items purchased at a Witchery store must be returned to a Witchery store (not department store). Exchanges and returns of items purchased at a Witchery outlet store must be returned to a Witchery outlet store.
- At Witchery Outlet Stores seconds and samples product, which may be slightly faulty, must be chosen carefully as these items cannot be returned or exchanged due to the fault that was present at the time of purchase. If a seconds or sample product exhibits a fault not related to the fault known at the time of purchase, an exchange, refund may be offered as per point 2.
- As a member of the loyalty program, Country Road Group collects your Personal Information. We may also collect your Personal Information to customise our services and plan product development together with notifying you of products and special offers that may interest you. Your Personal Information may be disclosed within our corporate group or to external providers based in Australia or overseas as per the Country Road Group’s Privacy Policy. To view our Privacy Policy please click here.
Direct to Door & Issuing of Rewards
Direct to Your Door purchases are only available, in Australian & New Zealand stand alone stores. Excludes Witchery South Africa and Witchery concession stores. Shipping charges are applied to all Direct To Your Door purchases, unless:
- the purchase consists of at least 1x full-price item without a promotional discount;
- purchased by a Silver or Gold Status Member; OR
- the total purchase is above $200.
Your Direct to Your Door transactions may affect the way your Rewards are issued. Direct to Your Door orders are treated as a unique order, separate from any items you may have purchased in-store. As you are only eligible for one Reward per day, the Direct to Your Door transaction may not trigger the issue of any Rewards. Please contact our customer service team here to have your rewards issued correctly.
Click & Collect
Service is available at selected stores and stock is subject to availability. In the event your order is unable to be filled, you will be contacted by Witchery. Click and collect purchases are subject to all standard Witchery terms and conditions.
Pre-Order
On occasion, we offer pre-order items. This allows customers to secure an online purchase while stock is on its way.
Please read the product description carefully to ensure you’re happy to wait for the expected arrival date. Here you will also find the estimated arrival date of the pre-order. This date is an expected delivery date only, and may vary due to elements out of Witchery’s control. Witchery will ship pre-order items as a priority once stock has arrived to our warehouse.
You will be charged at time of placing a pre-order. Pre-orders cannot be exchanged before delivery. If you would like to cancel your order, please contact us via our Contact Us page.
Same day delivery and Click & Collect are not available on pre-order items.
If your order includes both a pre-order item and other items, this order will be split and delivered separately under different tracking numbers. No additional shipping charges will be applied to split orders.
You will receive an order confirmation email once the order is placed, and a follow up confirmation email when your items are shipped.
Customers are responsible for keeping their shipping & contact information up-to-date to ensure shipment of pre-orders are delivered to the correct address. Please contact us via our Contact Us page to update your details.
For further information regarding your already purchased pre-order, please log into your Account, and go to 'My Orders' to view live status updates.
Ratings & Reviews
These Terms of Use govern your conduct associated with the Customer Ratings and Reviews and/or Questions and Answers service offered by Witchery (the “CRR Service”).
By submitting any content to Witchery, you guarantee that:
- You are the sole author and owner of the intellectual property rights in the content;
- All "moral rights" that you may have in such content have been voluntarily waived by you;
- All content that you post is accurate;
- You are at least 18 years old;
- Use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity.
You further agree that you may not submit any content:
- That is known by you to be false, inaccurate or misleading;
- That infringes any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
- That violates any law, statute, ordinance or regulation (including, but not limited to, those governing, consumer protection, unfair competition, anti-discrimination or false advertising);
- That is, or may reasonably be considered to be, defamatory, libelous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;
- For which you were compensated or granted any consideration by any unapproved third party;
- That includes any information that references other websites, addresses, email addresses, contact information or phone numbers;
- That contains any computer viruses, worms or other potentially damaging computer programs or files.
You agree to indemnify and hold Witchery (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers, including but not limited to Bazaarvoice, Inc.), harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable attorneys’ fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party.
For any content that you submit, you grant Witchery a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.
All content that you submit may be used at Witchery’s sole discretion. Witchery reserves the right to change, condense, withhold publication, remove or delete any content on Witchery's website that Witchery deems, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use. Witchery does not guarantee that you will have any recourse through Witchery to edit or delete any content you have submitted. Ratings and written comments are generally posted within two to four business days. However, Witchery reserves the right to remove or to refuse to post any submission to the extent authorized by law. You acknowledge that you, not Witchery, are responsible for the contents of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of Witchery, its agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees.
Ineligible Entrants
- Directors, management, officers, employees and contractors of the Promoter and Promoter’s related bodies corporate and associated agencies, retailers, suppliers and companies, and their immediate families.
- For the purposes of this clause, "immediate families" includes his or her spouse, ex-spouse, de facto spouse, child, stepchild, adopted child, parent, step-parent, grandparent, uncle, aunt, siblings, step-siblings, or first cousin, whether or not they live in the same household as the director, manager, officer, employee or contractor.
Loyalty Program Terms & Conditions
Definitions
Anniversary means 12 months from (a) a Member’s Join Date or (b) the date that Member changed tiers, whichever date is the later.
Effective Date states active date (i.e. 20 March 2018);
Join Date the date a Member joins the Witchery Loyalty Program.
Member individuals who sign up to the Witchery Loyalty Program.
Member Emails emails that are sent from Witchery to a Member including emails about the individual’s membership, the Witchery Loyalty Program, special offers, discounts, competitions and events.
Member Profile the personal details of the Member.
Member Terms & Conditions Terms & Conditions as found on this page, amended from time to time.
Witchery Witchery Fashions Pty Ltd ABN 13 067 573 291 its related entities and its authorised representatives.
Witchery Loyalty Card the membership card issued by Witchery to a Member or where no card is issued, the Member login allocated to the Member.
Witchery Loyalty Program the loyalty program operated by Witchery providing Members with access to Rewards in accordance with these Member Terms and Conditions.
MOTO Order an online order placed on behalf of a Member by Witchery staff where a full priced item is not available in-store.
Rewards rewards or other benefits given to Members as a consequence of purchasing behaviours, incentives and/or promotions.
12 Month Spend Balance a Member’s net cumulative spend (i.e. after all discounts, returns etc. have been applied) on Valid Purchases in the previous 12 months. For example, a Member’s Spend Balance as at the period 1 April 2018 will be their cumulative spend on Valid Purchases during the period from 1 April 2024 to 23:59:59 on 31 March 2025. A Member’s 12 Month Spend is reviewed daily and any Valid Spend from transactions outside of this period will be removed. Valid Spend from transactions made in store is added to a Member’s 12 Month Spend on the day the transactions is made and Valid Spend from transactions made online or through MOTO is added to the Member’s 12 Month Spend Balance on the day the order is dispatched (not made).
Technical Issues the technical malfunction of any telephone network, connection or lines, computer online systems, servers, or providers, computer equipment, software, technical problems or traffic congestion on the internet or at any web site or intranet site.
Tier Spend Balance a Member’s net cumulative spend (i.e. after all discounts, returns etc have been applied) on Valid Purchases whilst they are a member of a tier. Valid Spend from transactions made in store is added to a Member’s Tier Balance on the day the transactions is made and Valid Spend from transactions made online or through MOTO is added to the Member’s Tier Balance on the day the order is dispatched (not made).
Valid Purchases all purchases except gift cards, delivery costs, tailoring services and selected merchandise which Witchery determines will not be eligible to earn Rewards. Any purchases which are returned will not constitute Valid Purchases. Purchases of Witchery merchandise at the Forrest Hill Outlet Store, in David Jones stores or on any online marketplaces including David Jones online and The Iconic or Myer online will not constitute Valid Purchases.
Website refers to the Witchery website witchery.com.au where details of the Witchery Loyalty Program (including the most up to date Terms and Conditions) can be found and where Members can monitor their Member status and Member Profile.
General
- The Member Terms and Conditions document the operation of the Witchery Loyalty Program, the use of the Witchery Loyalty Card, and any promotional activity and loyalty transactions that arise as a consequence of the Witchery Loyalty Program.
- Individuals who join the Witchery Loyalty Program agree to be bound by these Member Terms and Conditions.
- The Member Terms and Conditions may be modified at any time without prior notification by Witchery in its absolute discretion. Any modification to the Member Terms and Conditions may be applied to a Member retrospectively.
- Witchery will not accept any liability for any Member Email that is misdirected, lost or not received.
- Witchery will not accept any liability for any Technical Issues that may cause damage to any computer related to or used in connection with the Witchery Loyalty Program.
- Witchery may collect personal information from Members for the purpose of facilitating the Witchery Loyalty Program. Personal information will be handled in accordance with Witchery’s Privacy Policy.
- Witchery reserves the right to cancel, terminate, modify or suspend the Witchery Loyalty Program or any aspect of it or at its election, to payout any Rewards, reset Spend Balances, at any time and without notice. Without limitation to the foregoing rights, Witchery reserved the right to transfer Members to such other loyalty program owned, operated, managed or administered by Witchery, its ‘related bodies corporates’ or ‘associated entities’ as those terms are defined in Corporations Act 2001 (Cth).
- Witchery may, at any time and in its absolute discretion, require a Member to provide to Witchery proof of identification (in a form requested by Witchery) for Witchery to verify the authenticity of a Member’s membership and compliance with the Member Terms and Conditions. Failure to provide proof of identification may result in termination of a Member’s involvement in the Witchery Loyalty Program.
- Witchery will not be liable for any tax liability incurred by a Member in connection with the Witchery Loyalty Program, including that incurred in the provision and/or utilisation of Rewards.
- These Member Terms and Conditions are to be read in conjunction with any additional conditions associated with Rewards, including without limitation with the Website Terms and Conditions and other relevant Witchery policies and or terms and conditions.
- Witchery’s decision in relation to all matters arising in relation to the Witchery Loyalty Program is final and binding.
- Reference to a ‘day’ in these Member Terms and Conditions shall mean a 24 hour period ending at 11.59pm AEDT;
- Any failure or delay by Witchery in exercising its rights under these terms does not constitute a waiver of those rights. Any waiver by Witchery must be in writing and signed by an authorised officer of Witchery.
- Nothing in these Member Terms & Conditions is intended to contravene any applicable law. To the extent that any provisions in these Member Terms and Conditions is invalid or unenforceable, it is to be read down so as to be valid and enforceable, and otherwise must be severed to the extent of any invalidity or unenforceability, without affecting the remaining provisions of these Member Terms & Conditions.
Membership
- Membership of the Witchery Loyalty Program is open to individuals who are 18 years or older with a unique email address.
- An individual becomes a Member as at the Join Date.
- An individual is deemed to be a Member when they sign up in store or online and or use their Witchery Loyalty Card during a transaction and/or earn or redeem Rewards.
- When joining in-store, a sales consultant will record the individual’s full name, email address and postcode at the register. Other details may be optionally recorded. An individual may update their Member Profile at any time by visiting the Website. It is the Member’s responsibility to update their Member Profile including their email, surname, birthday, phone and postal address. If a Member has not provided or updated Witchery with correct details, Witchery may not be able to contact the Member about their membership, Rewards, special offers or entry to competitions.
- Applications may also be completed online by following the prompts in the checkout process.
- Upon joining the Witchery Loyalty Program, a Member will be allocated to a Witchery Loyalty Program tier on the basis of the transaction spend that qualified them to apply for membership. Details of the tiers are outlined below.
- Any Members who were Members prior to the Effective Date will be allocated to a Witchery Loyalty Program tier on the basis of the Member's Spend Balance for the period being twelve (12) months prior to the Effective Date and deemed to accept the Member Terms and Conditions on and from the Effective Date. Any Members with Silver Status prior to the Effective Date will be allocated to Silver Status on the Effective Date, except where their 12 month Spend Balance is greater than $2000, they will be allocated Gold tier status.
- At any time, Members may only have one account to the Witchery Loyalty Program and one corresponding Witchery Loyalty Card. Members may not transfer their account or Rewards to another person.
- Witchery reserves the right to modify, refuse or terminate a Member’s account to the Witchery Loyalty Program without notice or reason and at its absolute discretion.
- Any activity that Witchery reasonably believes is intended to exploit, misuse or undermine the Witchery Loyalty Program may result in suspension or removal from the Program or removal of the Rewards if the Member is unable to justify the activity. These terms and conditions do not affect your rights under the Australian Consumer Law.
- A Member may end their membership at any time by contacting Witchery’s Customer Service team via one of the methods outlined at https://www.witchery.com.au/help/contact-us/.
- By joining the Witchery Loyalty Program, an individual consents to Witchery contacting them to provide them with consumer or marketing information and notifying them of Rewards or other products and special offers.
Earning Witchery Rewards
- The Witchery Loyalty Program operates by attributing different Rewards (as nominated by Witchery from time to time) to the various tiers of the Witchery Loyalty Program.
- Members are allocated to tiers on the basis of their Spend Balance and Tier Spend Balance.
- When a Member completes a transaction and identifies themselves in-store by presenting their Witchery Loyalty Card or photo identification, the net amount of the Valid Purchase is added to their Spend Balance and Tier Spend Balance on the day after the transaction is made.
- When a Member completes a transaction online on the Website and identifies themselves by logging into their online Member account, the net amount of the Valid Purchase is added to their Spend Balance and Tier Spend Balance on the day after the order is dispatched, not at the time of order placement.
- Witchery will endeavour to notify the Member via email when the Member is entitled to a Reward or changes to a different tier in the Witchery Loyalty Program. If a member unsubscribes from Witchery Member Emails their Rewards balance will be viewable online only.
- At its sole discretion, Witchery may update a Member account with a Reward as a consequence of a purchasing behaviour, incentive and/or promotional activities.
- Witchery reserves the right to withdraw, cancel or vary the Rewards without notice and at any time for any reason whatsoever in its absolute discretion including without limitation Rewards awarded in error or Rewards earned fraudulently.
- Rewards cannot be sold, transferred or assigned and are not redeemable for cash or any other like instruments, including (but not limited to) gift vouchers, gift cards, cheques and credit notes. Rewards do not represent legal tender in any country.
- Rewards cannot be earned using other Rewards as part of the transaction.
- Rewards cannot be earned against purchases of selected Limited Edition collections.
- If a Membership is terminated from the Witchery Loyalty Program, all outstanding and future Rewards will no longer be valid and will be rendered null and void.
- Only one transaction Reward will be earned and uploaded to a Member’s Witchery Loyalty Card per day.
- Rewards can be earned from Valid Purchases using layby or Afterpay purchase.
- When a Member returns a purchase in-store or via post, the net amount of the transaction will be deducted from the Member's Spend Balance and Tier Spend Balance and the Reward that was previously awarded will be adjusted or reversed.
- If an online order is cancelled, Witchery may adjust or reverse Rewards that were previously awarded to a Member in that transaction.
- Members can view their Rewards at any time by logging into their account online on the Website.
- Rewards can only be earned at Witchery stores in Australia and New Zealand, on the Website in Australia and New Zealand, Myer stores and at selected David Jones. Rewards cannot be earned on David Jones Online, Myer Online or The Iconic. Witchery Rewards cannot be earned at the following David Jones stores: The Glen, Eastland, Green Hills, Macarthur Sqr, Macquarie, Tuggerah, Wollon Central, Woden, Carindale, Mt Gravatt, Indooroopilly, Robina, Sunshine Plaza, Carousel, Mandurah, Westlakes and Forrest Hill Outlet Store.
Tiers & Associated Rewards
Members are allocated to tiers on the basis of their Spend Balance (a Member's 'status') in the following manner and as depicted in the pyramid diagram below:
Gold Member Status: members whose Spend Balance is $2500 or more;
Silver Member Status: Members whose Spend Balance is $750 or more, but less than $2500;
Bronze Member Status: Members whose Spend Balance is $300 or more, but less than $750;
Member Status: Members whose Spend Balance is $300 or less.
- A Member may move at any time to a higher tier in the Witchery Loyalty Program when that Member’s Spend Balance qualifies them to move to the higher tier.
- On each Member’s Anniversary, a Member’s status will be determined by the Member’s Tier Spend Balance and the Member will, depending on the Member’s Tier Spend Balance, either retain their Member Status or be moved down to a different tier. The Member’s status will then remain in that tier until the next Anniversary unless the Member’s Spend Balance qualifies the Member to move to a higher tier.
- If at any time a Member’s status changes resulting in the Member changing tiers, the Member’s Tier Spend Balance reverts to zero dollars. A Member’s Tier Spend balance from the previous tier does not carry over to the Member’s new Tier Spend Balance.
- All Valid Purchases will contribute to a Member’s Spend Balance.
Member Status
Members with ‘Member Status’ are eligible to receive the following Rewards:
- Free standard shipping online for all orders over $100. Please note that some third-party seller items may be excluded from free Standard Delivery, which will be stated on that item's product description page. The free shipping benefit is available for shipping within countries that Witchery online ships to. Free Shipping cannot be used in conjunction with any other offer unless otherwise indicated.
- Exclusive Previews: access to the latest collections, promotions and sales offers via Member Emails;
- Free full price product transfers between stores within country of purchase.
- Eligible for invitations to in-store events.
Bronze Status
Members with ‘Bronze’ status are eligible to receive the following Rewards:
- All Bronze status Rewards which will expire 50 days after issue unless otherwise indicated;
- Free standard shipping online for all orders over $100. Please note that some third-party seller items may be excluded from free Standard Delivery, which will be stated on that item's product description page. The free shipping benefit is available for shipping within countries that Witchery online ships to. Free Shipping cannot be used in conjunction with any other offer unless otherwise indicated.
- $20 ‘Welcome Reward’ issued when the Member’s tier is promoted from a lower tier to Bronze Member status which expires 50 days after date of issue
- $20 Birthday Reward: A $20 ‘Birthday Reward’, is issued once every 12 months, 7 days before the Member’s birthday (the Member must have entered a valid date of birth in the relevant section of their Member Profile prior to their birthday in order to receive this Reward). The Birthday Reward expires 50 days after date of issue.
- Exclusive Previews: access to the latest collections, promotions and sales offers via Member Emails;
- Free full price product transfers between stores within country of purchase.
- Eligible for invitations to in store events.
Silver Status
Members with ‘Silver status’ are eligible to receive the following Rewards:
- All Silver status Rewards which will expire 80 days after issue unless otherwise indicated;
- $50 ‘Welcome Reward’: issued when the Member’s tier is promoted from a lower tier to Silver Member status which expires 80 days after date of issue
- $50 ‘Birthday Reward’: A $50 Birthday Reward is issued once every 12 months, 7 days before the Member’s birthday (the Member must have entered a valid date of birth in the relevant section of their Member Profile prior to their birthday in order to receive this Reward). The Birthday Reward expires 80 days after date of issue.
- Free shipping online for most orders. The free shipping benefit is available for shipping within countries that Witchery online ship to. Free Shipping cannot be used in conjunction with any other offer unless otherwise indicated. Free standard delivery may not be available on the purchase of some third-party seller product.
- Free full price product transfers between stores within country of purchase.
- Exclusive Previews: access to the latest collections, promotions and sales offers via Member Emails;
- Invites to select collection launches and store openings where eligible.
- Eligible for invitations to in store events.
Gold Status
Members with ‘Gold’ status are eligible to receive the following Rewards:
- All Gold status Rewards which will expire 130 days after issue
- Free return postage on all online orders for Witchery products only, provided that the Member has placed the order through their Rewards account, and has retained the Gold Status at the time that the order was placed. Please note that postage fees will still apply to return products from our third-party sellers;
- $100 ‘Welcome Reward’: issued when the Member’s tier is promoted from a lower tier to Gold Member status which expires 130 days after date of issue
- A $100 ‘Birthday Gift Reward’: A Birthday Reward is issued once every 12 months, 7 days before the Member’s birthday (the Member must have entered a valid date of birth in the relevant section of their Member Profile prior to their birthday in order to receive this Reward). The Birthday Reward expires 130 days after date of issue.
- Free shipping online for most orders. The free shipping benefit is available for shipping within countries that Witchery online ship to. Free Shipping cannot be used in conjunction with any other offer unless otherwise indicated. Free standard delivery may not be available on the purchase of some third-party seller product.
- Free full price product transfers between stores within country of purchase.
- Exclusive Previews: access to the latest collections, promotions and sales offers via Member Emails;
- Invites to select collection launches and store openings where eligible;
- Eligible for invitations to in store events
- Surprise gifts & exclusive discounts: eligible Gold status Members will be notified of available gifts and discounts via Member Emails.
Redemption of Rewards
- Rewards can only be redeemed at Witchery stores in Australia (excluding Outlet Stores) and New Zealand, on the Website in Australia and New Zealand, and at selected David Jones concession stores. Rewards cannot be redeemed at Myer concession stores, on Myer Online, or David Jones Online.
Outlet Stores where rewards cannot be redeemed include: Manawa Bay, Birkenhead, Southwharf DFO, Brisbane DFO and Harbourtown SA. - To redeem any applicable Reward when transacting online on the Website, a Member must ensure they are logged into a valid account.
- The currency in which Rewards are redeemed will be based on the location of the redeeming store. For example, a store based in New Zealand will redeem the Rewards in NZD. The Witchery Website and online store is based in Australia and consequently, will redeem Rewards in AUD.
- When redeeming any applicable Reward, the Reward will be applied proportionally across each item purchased, based on the percentage each item's represents of your total purchase. This will mean that the Reward will not be split equally across all items.
- Rewards cannot be redeemed in conjunction with any other offer unless otherwise indicated.
- Rewards cannot be redeemed against purchases of selected Limited Edition collections, or against purchases of gift vouchers, postage and tailoring.
- Rewards cannot be redeemed as payment for any part of a layby purchase.
- All Rewards have an expiry date listed with the Reward, at which point they will no longer be available for redemption. Witchery reserves the right to change the expiry date of any Reward at any time without notice.
- Only Rewards from one Witchery Loyalty Card can be redeemed per transaction.
- Rewards can be redeemed as payment for purchases using a Buy Now Pay Later provider (such as Afterpay or Klarna) at the time of purchasing before the first payment takes place.
- Witchery will not be held responsible or liable if Rewards are not able to be redeemed for whatever reason but specifically, in the case of a Technical Issue including without limitation the failure of software or hardware or an EFTPOS malfunction.
- Rewards can only be redeemed once.
- Witchery reserves the right in its absolute discretion to exclude certain items and promotions from being redeemed by using Rewards.
- Returns: If a customer wishes to return a purchase reasons other than that the goods are faulty or misdescribed:
- Any Reward redeemed or utilised during the original purchase can be honoured for an exchange in store and online, otherwise it will be forfeited;
- Any Reward redeemed or utilised during the original purchase that is being refunded will be forfeited; and
- Any Reward that may otherwise have been obtained (such as through being promoted to a higher tier) will be kept but the Member will have the value of the return transaction deducted from their Spend Balance. This may result in the Member having a negative Spend Balance or Tier Balance.
20% Off Dresses, Shirts, Tops & Pants
This offer is available from Tuesday 13 October 2026 on all dresses, shirts, tops & pants only, on the Witchery app, online at www.witchery.com.au, www.witchery.com, www.witchery.co.nz, at www.theiconic.com.au www.davidjones.com.au at www.myer.com.au, and available in Witchery stores, outlets and on Witchery items in Myer & David Jones stores, exclusively to Witchery Rewards Members. This offer excludes denim and is not available at Forest Hill and Eastern Creek Quarter outlet stores and excludes third party sellers. Discount will be applied automatically to the ticketed price at checkout in store and online. This offer ends in all channels at 11:59pm AEDT or close of trade on Monday 19 October 2026. The offer is not available in conjunction with any other offer unless otherwise stated. The offer excludes the purchase of gift cards and lay-by. Due to the high volume of demand, Witchery cannot guarantee the availability of stock during the offer period. The offer is not redeemable for cash and excludes gift cards. The offer cannot be redeemed against a prior purchase or an existing or new lay-by. The offer is not available in conjunction with any other offer unless otherwise stated. No phone orders will be taken during this period. Applicable refunds or credit notes provided will only reflect the purchase price of the item as displayed on the receipt, rather than the original ticket price. The offer is subject to our General Terms and Conditions, Delivery, Returns, Loyalty Program and Privacy Policies which are available online at www.witchery.com.au. For more information please contact Customer Care via one of the methods outlined at https://www.witchery.com.au/information-pages/help/contact-us/.
UNiDAYS
Witchery x UNiDAYS 15% Off Full Priced Styles Terms & Conditions*
The offer is exclusively available to UNiDAYS customers and only online at witchery.com.au and is valid on full-priced styles only and is not available at outlet stores or third-party websites, including davidjones.com, myer.com, and theiconic.com. This offer excludes sale or already discounted products, OCRF merchandise, third-party seller product and limited edition collections. To redeem online, the provided code must be entered at checkout before completing your order. Due to high demand, Witchery cannot guarantee product availability during the promotional period. This offer is not redeemable for cash and cannot be used to purchase gift cards. It also cannot be applied to prior or lay-by purchases. This offer is subject to Witchery’s Terms & Conditions and policies, available at witchery.com.au. It cannot be used in conjunction with any other offer or promotion unless otherwise stated. No phone orders will be accepted during this time. Refunds or credit notes will reflect the actual purchase price as shown on the receipt, not the original ticket price. For any queries please contact Customer Care via one of the methods outlined at https://www.witchery.com.au/help/contact-us.
Witchery Survey
Complete the Witchery Survey by 11.59pm AEDT 15/10/2023 to receive a $10 Survey Reward (“Survey Reward”). Your Survey Reward will be credited to your Loyalty Account and you will receive email confirmation within 14 business days from the 16/10/2023, not including public holidays. This Survey Reward (“Survey Reward”) is redeemable at Witchery stores, online and on Witchery merchandise in David Jones. This reward is not redeemable at Myer concessions stocking Witchery, on online marketplaces including David Jones online, The Iconic or Myer online. This Survey Reward can be used once only and is valid for 30 days from the date of issue. This Survey Reward is available to the member printed above only and is not transferable. Your Survey Reward can be redeemed by signing in online or redeemed in person in-store by using your Rewards Program card. Your Survey Reward cannot be used to purchase gift cards and is not redeemable for cash. Your Survey Reward cannot be used on an existing or new lay-by. For any queries please contact Customer Care via one of the methods outlined at https://www.witchery.com.au/help/contact-us.
15% Off Your First Purchase
The offer is able to be redeemed by customers once they have signed up to the Witchery Rewards Program for their first time. This offer is only redeemable on full priced Witchery product, exclusions apply, see below.
The offer is only redeemable:
- On a customer’s first purchase on the date the customer joins the Rewards Program in-store, applied at POS.
- On a customer’s first purchase within seven days from joining online, by applying a promo code at checkout, provided on the Member Details confirmation page upon sign up.
- For one use only.
- In Witchery Stores (excluding Outlets) and Witchery Online, on transactions of $100 or more on full-priced Witchery styles, after discounts and rewards have been applied.
- In Witchery Outlets on transactions of $70 or more on all Witchery styles, after discounts and rewards have been applied.
- At Witchery stores in Australia & NZ, and online at witchery.com.au and witchery.co.nz.
The offer is not redeemable:
- On sale or already discounted products, OCRF merchandise, third-party seller product and limited edition collections.
- At David Jones stores or davidjones.com
- At Myer stores or myer.com.au
- At South African stores or woolworths.co.za
- For cash, to purchase gift cards or against a lay-by or a prior purchase
- For customers who are already signed up to the Witchery Rewards Program.
Due to the high volume of demand, Witchery cannot guarantee the availability of stock during the offer period. Applicable refunds or credit notes provided will only reflect the purchase price of the item as displayed on the receipt, rather than the original ticket price. The offer is subject to our General Terms and Conditions, Delivery, Returns, Loyalty Program and Privacy Policies available at witchery.com.au. For any queries please contact Customer Care via one of the methods outlined at https://www.witchery.com.au/help/contact-us.
Cancelled Order Apology Coupon
The offer is only eligible to customers who had their full or partial order cancelled due to stock availability complications.
Eligible customers will receive a unique ‘10% Of Full Price’ discount code via email, to use in their next purchase.
- When a full or partial order has been cancelled by Witchery, post payment.
- By the customer who received the code.
- Single use code – can only be redeemed once.
- Within 2 weeks from receiving the code.
- On full price styles.
- Online at witchery.com.au, witchery.co.nz and witchery.com
The offer is not redeemable:
- When an order is cancelled by a customer
- In conjunction with another offer
- For cash, to purchase gift cards or against a lay-by or a prior purchase
- On Sale items, Full Price Leather Apparel, Pre-Order styles, or the OCRF White Shirt.
- In Witchery stores
- At David Jones stores or davidjones.com
- At Myer stores or myer.com.au
- At South African stores or woolworths.co.za
- On theiconic.com, or shopping.qantas.com
Due to the high volume of demand, Witchery cannot guarantee the availability of stock during the offer period. Applicable refunds or credit notes provided will only reflect the purchase price of the item as displayed on the receipt, rather than the original ticket price. The offer is subject to our General Terms and Conditions, Delivery, Returns, Loyalty Program and Privacy Policies available at witchery.com.au. For any queries please contact Customer Care via one of the methods outlined at https://www.witchery.com.au/help/contact-us.
Witchery Ratings & Reviews Competition
Entry into the Ratings and Reviews competition (“Competition”) is deemed acceptance of these Terms and Conditions. Instructions on ‘How to enter’ also form part of these Terms and Conditions.
For the purpose of these Terms and Conditions, the promoter is Witchery Fashions Pty Ltd ABN 70 006 897 230 of Building 2, 572 Swan Street, Burnley VIC 3121 (“Promoter”).
Entry is open to Australia and New Zealand residents who are 18 years or older and living in Australia or New Zealand (excluding employees of the Promoter and associated agencies and companies, and their immediate families) (“Entrant”). For the purposes of this clause, "immediate families" of an employee includes his or her spouse, ex-spouse, de facto spouse, child, stepchild, adopted child, parent, stepparent, grandparent, uncle, aunt, siblings, stepsiblings, or first cousin.
The Competition will run monthly until 11.59pm AEST Saturday 27 June 2026 and commences at 9:00am AEST on:
- Monday 16 June 2025 and ends at 11:59pm AEST on Monday 14 July 2025 (“Competition Period”).
- Tuesday 15 July 2025 and ends at 11:59pm AEST on Tuesday 12 August 2025 (“Competition Period”).
- Wednesday 13 August 2025 and ends at 11:59pm AEST on Wednesday 10 September 2025 (“Competition Period”).
- Thursday 11 September 2025 and ends at 11:59pm AEST on Thursday 9 October 2025 (“Competition Period”).
- Friday 10 October 2025 and ends at 11:59pm AEST on Friday 7 November 2025 (“Competition Period”).
- Saturday 8 November 2025 and ends at 11:59pm AEST on Saturday 6 December 2025 (“Competition Period”).
- Sunday 7 December 2025 and ends at 11:59pm AEST on Sunday 4 January 2026 (“Competition Period”).
- Monday 5 January 2026 and ends at 11:59pm AEST on Monday 2 February 2026 (“Competition Period”).
- Tuesday 3 February 2026 and ends at 11:59pm AEST on Tuesday 3 March 2026 (“Competition Period”).
- Wednesday 4 March 2026 and ends at 11:59pm AEST on Wednesday 1 April 2026 (“Competition Period”).
- Thursday 2 April 2026 and ends at 11:59pm AEST on Thursday 30 April 2026 (“Competition Period”).
- Friday 1 May 2026 and ends at 11:59pm AEST on Friday 29 May 2026 (“Competition Period”).
- Saturday 30 May 2026 and ends at 11:59pm AEST on Saturday 27 June 2026 (“Competition Period”).
How to Enter
Entrants may enter the Competition if they receive an email invitation to complete a review of a Witchery product.
To enter, the Entrant must complete and submit a review of a Witchery product as instructed in the email invitation (“Entry”). On submission of a review, the Entry will be automatically entered into the Competition for the relevant Competition Period, The Entrant may enter as many times as they like throughout the Competition Period, receiving one Entry per unique product reviewed.
Prize draws will be conducted at the Promoter’s head office at Building 2, 572 Swan Street, Burnley VIC, 3121. on the first Wednesday following the end of each Competition Period, one winning Entry will be drawn at random using a random number generator at www.randomdraws.com.au from all Entries submitted in the preceding calendar month (“Winning Entry”).
The Entrant who submitted the Winning Entry (“Winner”) will win a $100 Witchery gift card (“Prize”). The value of each Prize is AUD$100 for Australian Winners or NZD$100 for New Zealand winners.
The maximum total value of the Prizes awarded in this Competition is AUD$1200.
The gift card is redeemable online or at Witchery stores in Australia for Australian Winners or in New Zealand for New Zealand Winners. It can be used to pay for purchases up to the value of the gift card or above the value, in which case the recipient needs to make up the difference with an alternate form of payment. The gift card can be partially redeemable; however no monetary change will be issued. Within the validity period of the gift card, any available balance can be used for multiple purchases at any participating store. However, any unused balance will not be refunded or credited on expiry. The gift card is valid for 3 years following the date of issue.
The Winner will be notified via email by 5:00pm AEST on the Friday after their Winning Entry is drawn and their name and state will be posted at www.witchery.com.au/help/terms-and-conditions/competitions. They will be directed to email the Promoter with any details required to deliver the Prize.
The Prize will be delivered to the Winner within one month of receiving their details.
The Promoter will take no responsibility if a Winner's details are incorrect or incomplete and the Winner cannot be contacted.
The Promoter reserves the right to appoint a new winner if a Winner cannot be contacted within two weeks of a draw or if the Prize cannot be redeemed by a Winner. This new Winner will be appointed by conducting a second draw of the eligible Entries for that same calendar month as the original draw, taking place in the same manner and at the same premises as the initial draw on a date to be determined by the Promoter. The new Winner will be contacted and the Prize will be delivered in the same manner as the original draw.
All Prize draws are final and no correspondence will be entered into.
The Prize is not transferable and is not redeemable for cash. The Prize must be taken as stated and no compensation will be paid if a Winner is unable to use the Prize. In the event that the Prize becomes unavailable for reasons beyond the Promoter’s control, the Promoter may substitute a Prize of equal or greater value.
General
An Entrant’s Entry must not be late, incomplete, incomprehensible, unlawful, obscene, defamatory, libellous, threatening, pornographic, harassing, hateful, racially or ethnically offensive, capable of encouraging conduct that would be considered a criminal offence, capable of violating any law or giving rise to any civil liability.
All Entries may be uploaded onto the Promoter’s website and may also be displayed on the Promoter’s Facebook page, Twitter account or any other social media platform or in any digital or promotional communications.
Any Entry that is made on behalf of an Entrant by a third party, or otherwise by proxy, will be invalid.
By entering this Competition each Entrant warrants to the Promoter that their submitted Entry is an original work of the Entrant, has not been previously published or won any award and does not contain any material which would infringe the rights of any third party, including any copyright, trademark or other third party intellectual property rights. The Entrant agrees to indemnify the Promoter and keep the Promoter indemnified against all claims and costs incurred by third parties arising from a breach of the warranties set out in this clause.
Each Entrant assigns all proprietary rights (including any intellectual property rights) they have in their Entry to the Promoter. Each Entrant acknowledges and agrees that their Entry becomes the property of the Promoter and the Promoter has the right to alter the design and use the Entry across any communication or marketing platform owned or used by the Promoter. The Promoter is entitled to use any of the submitted Entries for any purpose, including (but not limited to) any future promotion, marketing or publicity purposes.
The Promoter reserves the right to remove, at any time, from any communication channels or platforms, on which the Entries have been published, any Entry it deems, in its sole discretion, to not be in the spirit of this Competition, to be offensive or in breach of these Terms and Conditions, any legislation, regulations or by-laws.
The Promoter reserves the right, at any time, to verify the validity of Entries and Entrants (including an Entrant's identity, age, and place of residence) and to disqualify any Entrant who submits an Entry that is not in accordance with these Terms and Conditions or who interferes or tampers with the Entry process or if the Entrant is engaged in any unlawful or other misconduct calculated to jeopardize the fair and proper conduct of the Competition. The Promoter's legal rights to recover damages or other compensation from such an Entrant are reserved.
Despite anything to the contrary in these Terms and Conditions, errors and omissions may be accepted at the Promoter's complete discretion. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights. The Promoter’s decision in relation to any or all aspects of this Competition is at its complete discretion, final and binding on all persons who enter into this Competition and no correspondence will be entered into.
Any costs associated with entering this Competition are the responsibility of each Entrant.
The Promoter accepts no responsibility for late, lost or misdirected Entries or other communications. Entries will be deemed void if forged, manipulated or tampered with in any way. Incomplete, indecipherable, or illegible Entries will also be deemed invalid and will not be included in the Competition. All Entries are deemed to be received at the time of receipt by the Promoter and not the time of transmission by the Entrant. The Promoter cannot accept responsibility for any entry not received. The Promoter assumes no responsibility for any failure to receive an entry or for inaccurate information or for any loss, damage or injury as a result of technical or telecommunications problems, including security breaches.
Nothing in these Terms and Conditions limits, excludes or modifies or purports to limit, exclude or modify the statutory consumer guarantees or implied warranties as provided under any applicable consumer protection laws.
Except for any liability which cannot be excluded by law, the Promoter and its associated companies are not responsible for and exclude all liability (including negligence) for any personal injury or any loss or damage (including loss of opportunity) whether direct, indirect, special or consequential, arising in any way out of:
- any problems or technical malfunction (whether or not under the Promoter’s control) of any telephone network or lines, computer online systems, servers, or providers, computer equipment, software, technical problems or traffic congestion on any computer system or at any website, or any combination thereof, including (but not limited to) any injury or damage to Entrants or any other person’s property related to or resulting from participation in this Competition;
- any incorrect or inaccurate information, either caused by users or by any of the equipment or programming associated with or utilised in connection with this Competition, or by any technical error that may occur in the course of this Competition;
- any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or third part interference or unauthorised access to or alteration of entries or entrants details;
- any Entry that is late, lost, altered, damaged or misdirected (whether or not after receipt by the Promoter);
- any tax liability incurred by an Entrant (independent financial advice should be sought);
- participation in this Competition; or
- cancellation of this Competition.
This Competition, or any aspect of it, may be changed or withdrawn by the Promoter at any time without prior notification. In the event of any dispute, the Promoter will be the sole arbitrator and its decision will be final (subject to any laws that may apply).
Any attempt to deliberately damage the Promoter's promotional website or the information on the website, to cause malicious damage or interference with the normal functioning of the website, or to otherwise undermine the legitimate operation of this Competition may be a violation of criminal and civil laws and should such an attempt be made, whether successful or not, the Promoter reserves the right to seek damages to the fullest extent permitted by law. If the Promoter suffers loss or incurs any costs in connection with any breach of these conditions of Entry or any other legal obligation by an Entrant, the Entrant agrees to indemnify the Promoter for those losses, damages and costs.
The Promoter will collect Entrants’ personal information in order to conduct the Competition. If the information requested is not provided, the Entrant may not participate in the Competition. The collection, use and disclosure of personal information provided in connection with this Competition is governed by the Promoter’s privacy policy, available at www.witchery.com.au/help/privacy-policy.
By entering the Competition, the Entrant consents to receipt of any email regarding the Competition and other emails or communications which inform the Entrant of the Promoter’s other publications, products, services and events and to promote third party goods and services the Entrant may be interested in.
These Terms and Conditions are governed by, and are to be construed in accordance with, the laws enforceable in Australia. Each party submits to the exclusive jurisdiction of the courts exercising jurisdiction in Australia and any court hearing appeals from those courts.
These Terms and Conditions embody the entire agreement between the Promoter and each Entrant with respect to this Competition.
Any provision in these terms and conditions which is invalid or unenforceable in any jurisdiction is to be read down for the purpose of that jurisdiction, if possible, so as to be valid and enforceable, and otherwise must be severed to the extent of the invalidity or unenforceability, without affecting the remaining provisions of these Terms and Conditions or affecting the validity or enforceability of that provision in any other jurisdiction.
The Promoter can be contacted via our Contact Us page: https://www.witchery.com.au/help/contact-us/.
Ratings & Reviews Terms of Use
These Terms of Use govern your conduct associated with the Customer Ratings and Reviews and/or Questions and Answers service offered by Witchery (the “CRR Service”).
By submitting any content to Witchery, you guarantee that:
- You are the sole author and owner of the intellectual property rights in the content;
- All “moral rights” that you may have in such content have been voluntarily waived by you;
- All content that you post is accurate;
- You are at least 18 years old;
- Use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity.
You further agree that you may not submit any content:
- That is known by you to be false, inaccurate or misleading;
- That infringes any third party’s copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
- That violates any law, statute, ordinance or regulation (including, but not limited to, those governing, consumer protection, unfair competition, anti-discrimination or false advertising);
- That is, or may reasonably be considered to be, defamatory, libelous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;
- For which you were compensated or granted any consideration by any unapproved third party;
- That includes any information that references other websites, addresses, email addresses, contact information or phone numbers;
- That contains any computer viruses, worms or other potentially damaging computer programs or files.
You agree to indemnify and hold Witchery (and its officers, directors, agents, subsidiaries, joint ventures, employees and third–party service providers, including but not limited to Bazaarvoice, Inc.), harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable attorneys’ fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party.
For any content that you submit, you grant Witchery a perpetual, irrevocable, royalty–free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.
All content that you submit may be used at Witchery’s sole discretion. Witchery reserves the right to change, condense, withhold publication, remove or delete any content on Witchery’s website that Witchery deems, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use. Witchery does not guarantee that you will have any recourse through Witchery to edit or delete any content you have submitted. Ratings and written comments are generally posted within two to four business days. However, Witchery reserves the right to remove or to refuse to post any submission to the extent authorized by law. You acknowledge that you, not Witchery, are responsible for the contents of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of Witchery, its agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees.
Personalised Marketplace Products
Personalisation is available on selected Third-Party Seller product. The number of characters for personalisation available is dependent on the Third-Party Seller product. Please see the Third-Party Seller product for more details.
Online
Personalisation of selected Third-Party Seller product is available online at witchery.com.au, witchery.co.nz.
In-store
Please note that Third-Party Seller products, or personalisation of these products is not available in Witchery stores.
Orders
It is the customer's responsibility to ensure all details submitted are correct, including correct spelling, font type and colours.
Witchery will not be held responsible if the customer provides incorrect information.
Once a personalisation order is placed, this order is final and Witchery is unable to amend any orders.
Delivery
Personalised product will take approximately 3-6 business days depending on the Third-Party Seller’s processing and dispatch timeframes.
If your order contains non-personalised items, please consider ordering them separately to ensure a faster delivery.
Please note that delivery times may be longer during peak periods.
Normal delivery fees apply.
Returns
Personalised items cannot be returned for a refund or exchange for a change of mind.
Enquiries
For any queries around our personalisation service please contact Customer Service.